I'm so frustrated with these people. They always find a reason not to approve claims, even though the initial call says it's a covered repair. I'm now out $80 some, because I had to pay their 3rd party vendor, still don't have a working toilet, and I have to now hire another plumber to come fix the issue. Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Consumers often like the fact that they have some warranty on the systems and appliances. I buy these policies for my clients because they are more likely to remember me positively when they save a few hundreds or thousands on repairs. That's one way to get referral business and repeat business. One should be aware that systems and appliances are always failing. A house may have no expenses for years then all of a sudden there are a series of repairs. Maintain an emergency fund of, say, $10,000 and you will be able to deal with almost all repairs when necessary.
home warranty insurance cost nsw
Turn off the power to your HVAC system at the thermostat and at the breaker.